Refund Policy
Operated by Cyber Koi Limited (赛博锦鲤科技有限公司), Hong Kong SAR · lyp592789970@gmail.com · Last updated October 16, 2026
7-day money-back guarantee
Within 7 days of your first purchase of a plan or credit pack, if you have used no more than 10% of the credits it gave you, you can get a full refund. No reason needed.
How to ask
Email lyp592789970@gmail.com with your account email and the payment date (or Stripe receipt number). We reply within 2 business days and refund to your original payment method; banks usually take 5–10 business days to show it.
Cancelling a subscription
Cancel anytime from Manage subscription in the dashboard; you don't need to contact us. You keep the plan until the paid period ends and are not charged again. The current period is not refunded pro rata, apart from the 7-day guarantee.
When we don't refund
Purchases older than 7 days or with more than 10% of the credits used; accounts suspended for breaking the Terms of Service; repeated refund requests from the same customer. Where the law gives you more rights, the law applies.
Outages
Calls that fail on our side are refunded in credits automatically. If the service is unavailable for a long time, contact us and we will compensate in credits or money for the time affected.
Credits after a refund
Once a refund is issued, the credits from that purchase are removed. If you already used them your balance goes negative, and paid calls stop until it is positive again. The same applies to chargebacks.